Translation services have been around for thousands of years in one form or another. The modern incarnation is moving to ever more technological solutions, with real-time translation services now a realistic option in some situations. What does this mean for the future of customer support, though?
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The New AI Transfluent for Zendesk Translation App Is Out | On
Great news - the new Transfluent for Zendesk translation app has launched! Now you can easily translate and respond to customer enquiries within the Zendesk ticket environment. No complicated settings, no fussy installations.
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Customer service ticket translations in Zendesk that are better than Google Translate | On
Speak to anyone about online translation services and, the chances are, they will use Google Translate as their reference point. That’s understandable. Google dominates so many aspects of online life, and having the translator almost as part of their search engine makes it the default option for…
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Zendesk Translations, Better Customer Service and AI | On
The problem with using a machine translation system in Zendesk support is that, even when it does a good job, it still translates in a generic fashion rather than in the particular style and tone a company wishes to use.
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Covid accelerated the implementation of our strategy | On
My second year at the helm of Transfluent is now behind me. Naturally, the year of the coronavirus was full of unprecedented challenges. The changes we made in 2019 led to a strong first quarter in 2020, and we set a new revenue record.
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2020: A Year of E-commerce | On
There is no doubt that 2020 has been a year of e-commerce. See these four key insights for the future.
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Welcome onboard, Pyry! | On
Transfluent recruits a new account manager to its team. Welcome to Pyry Heinonen!
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Keep your multilingual product data in order | On
Do you have an online store, or maybe two? Are you using Facebook Product ads and Google shopping? Selling via distributors and use marketplaces such as Amazon or Ebay? In case even some of the answers to these questions are “yes”, you might be in the market or even currently using a PIM system…
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How to succeed in the Amazon Marketplace | On
No matter if you are a brand company or an e-commerce company, Amazon should be on your watchlist. Amazon is the world’s biggest online retail company and hosts the leading platform for third-party vendors to reach customers. While Amazon has been dominating online retail in the USA for a long…
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